What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please send an email to: .
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: Eden Clinic, Stonehouse Business centre, Plymouth, PL1 3ST.
Terms and Conditions
This website is owned and operated by Wix. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors information about aesthetics treatments. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Booking fees are redeemable against your treatment but are non-refundable.
We are happy to accept returns for damaged products or if you are unhappy with your product it must be returned sealed and unopened. If you receive faulty or tampered with goods please contact us below before returning so we can have a better understanding of your return. We aim to process returns within 7 working days. Please send all returns RECORDED delivery. We will not cover return delivery costs or be liable for lost returns.
Customs and shipping policy
Customs in your country - International deliveries need to pass through customs, legal, regulatory and certain practical restrictions may apply. You are responsible for checking with customs before placing an order for international delivery.
If your delivery address is outside the EU please check thresholds and duties for your delivery address before placing an order as costs may be incurred. We will not be liable for import restrictions, any additional taxes, fees or levies or import duty on products. Disposal of products by customs may incur costs for which we are not responsible. It is your responsibility to research the destination country's laws.
We cannot be liable for items held up at customs, delivery depots or local post offices. Please contact us and we will provide you with tracking details. Deliveries will be attempted twice before being returned to us.
To comply with the legislation, you or the persons named on the parcel (if it is a gift), may be required to pay additional taxes, fees or levies or import duty on products. MAKE SURE that you enter the correct delivery address and postcode.
If the address is entered incorrectly the delivery may be held up. We will not be liable for this. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, The recipient is the importer and must comply with the laws and regulations of the country.