Terms and conditions
The terms that apply when you use this site or book with us.
Please read these terms carefully. They govern your access to and use of the services of ASJSMedical Ltd, trading as Eden Clinic, including this website, appointments booked with us and blood tests ordered from us. By booking an appointment, placing an order or using this website you accept them in full.
Who these terms are between
"We" means ASJSMedical Ltd, trading as Eden Clinic, a company registered in England and Wales under company number 12140557, with its registered office at 23 Mayflower Street, Plymouth, PL1 1QJ. The website is owned and operated by Dr Angela Servis.
"You" means the person using this website (edenclinic.co.uk), booking with us or contacting our support team by phone, whether or not you have placed an order. These terms, together with our privacy notice, govern what happens on the website, on the phone and in writing between you and us. If these terms conflict with anything else on the website or in another communication, these terms take precedence.
By booking an appointment, submitting an order or using this website you accept these terms in full, together with any other rules, policies and procedures we publish on the website or communicate to you from time to time. If you do not understand, accept and agree to these terms, you are not authorised to use our services. We may suspend or end your access to the website at any time, without notice and without liability, if we reasonably decide you have breached them.
Using the website
Intellectual property
All content published on this website is the property of Dr Angela Servis and the companies trading as Eden Clinic. That includes images, text, logos, documents, downloadable files and everything else that makes up the website. You may view and use the content for personal, non-commercial purposes. Reproducing, distributing or republishing any of it without our prior written consent is not permitted.
Your responsibilities
By using this website you agree to use it only for lawful purposes and in line with these terms, and not to do anything that could harm, disrupt or interfere with the website, its security or other people's use of it.
Links to other websites
This website links to websites and services that we do not own or control, including the booking systems we use. We are not responsible for their content, policies or practices, and we recommend reading their terms and privacy information before using them.
Information on this website
The information on this website is general and does not replace a consultation. We make no guarantee about the accuracy or reliability of the information presented here, and you use the website at your own risk. If you have a health concern, speak to a doctor.
Contacting us
The easiest way to contact us, for any reason including a cancellation or a complaint, is by email to support@edenclinic.co.uk. You can also call 0333 335 6414. Please include your full name, date of birth and address so that we can identify you, and if you have an account with us, write from the email address on that account. Our complaints procedure is on its own page.
If we need to contact you, we use the details you gave us when you booked or ordered, which may mean email, phone or post. Test results are sent by email. In the rare case that a result needs urgent medical attention we may contact you directly about it. You are responsible for keeping your contact details up to date.
Where these terms refer to communication in writing, that includes on-screen messages, notifications, prompts and other information given to you through the website or by email to an address you have given us. This does not apply to the service of documents in legal proceedings.
Questions about these terms go to Dr Angela Servis, email support@edenclinic.co.uk, phone 0333 335 6414, address 23 Mayflower Street, Plymouth, PL1 1QJ.
Blood tests ordered online
You may buy a test for yourself, or for someone else provided they enter their own details at the point of purchase. The person giving the sample registers their own information and links it to the test, so that the laboratory has accurate details for processing. Buying a test means you agree to these terms.
- Who can order. You must be at least 18 to buy a test and give a sample. The person who completes the personal details form online must be the person giving the sample. Ordering a kit means giving your full name, address, sex at birth, date of birth, email address and phone number so that our partner laboratories can identify your sample.
- Where we send kits. We post kits to UK addresses only, and our partner laboratories only process samples collected and posted in the UK.
- Results and their limits. Results from a home blood test come without recommendations unless you book a follow-up appointment with one of our clinicians. Our tests do not replace a medical assessment, which you can arrange with your own GP or with an Eden Clinic clinician through this website. Results may suggest further testing or a consultation with a GP; acting on that is your responsibility, and ASJSMedical Ltd accepts no liability if you choose not to.
- Abnormal results. Tests do not come with a written report or interpretation; you can book a clinician to discuss them. By buying a test you agree to share any abnormal result with a qualified medical professional, and you accept that Eden Clinic is not responsible for the consequences if you do not.
- Consent. Ordering a test and sending a sample to our laboratory is your informed consent to have the test carried out by ASJSMedical Ltd and its partner laboratories.
- Public health. We may share anonymous data for research. If a test detects a notifiable disease, such as hepatitis, your information may be shared with the UK Health Security Agency or your local health protection team, as the law requires. Your personal data is otherwise used as our privacy notice describes and is not shared for marketing.
Orders, kits and samples
What you are buying
Each test on the website says whether a sample kit is posted to you for collection at home, or whether a clinic visit or an appointment with a phlebotomist is needed. If a phlebotomist is needed and you are not attending the clinic, you arrange and pay for that locally.
- Home collection kits. A kit arrives with full instructions and the equipment for a venous sample, which must be taken by a qualified phlebotomist. Use only the equipment provided; ASJSMedical Ltd accepts no liability for an injury caused by using other equipment.
- Kits for local phlebotomy. Do not open the kit. It is intended for trained staff: hand it to the phlebotomist at the start of your appointment.
- Returning the sample. Post it to our partner laboratory in the prepaid envelope provided, on the day it is taken where possible, and record the number under the barcode so you can track it. If a sample is taken late in the day, keep it cool and post it the next day; delays can affect results. Some tests need next-day delivery, at your cost.
- Results. Results are emailed to you. If we need to, we may contact you about your sample or results by phone or email. The service is delivered when your results are available.
- Choosing a test. You are responsible for choosing a test that suits your needs. If you are not sure, ask support@edenclinic.co.uk before you order.
Contract and payment
For a test kit ordered online, the ordering service takes you through placing the order, with the chance to correct it at each stage, and payment is taken in full before the order is processed, by debit or credit card. For a blood test taken in clinic, you book a time online and we confirm the appointment by email; you can pay online when you book, or the clinic will arrange payment with you. Prices are as shown on the website when you order or book; they may change over time, but a change does not affect an order or booking already made. Phlebotomy arranged by you and recorded delivery of a sample to the laboratory are at your cost.
A test is valid for 120 days from the order date. If a sample has not been sent within that period the test expires and is not eligible for a refund. If we cannot provide a test, we will tell you and refund your payment within 10 working days.
Processing and delivery
- Orders are processed within 2 working days of payment. Kits go by first class post, which usually takes 2 to 3 working days. The test instructions are inside the box.
- A kit is your responsibility from the moment it is delivered until it reaches our laboratory.
- A lost or damaged kit can be replaced for £5. A kit that arrives damaged in the post is replaced free of charge.
- Some tests have specific collection requirements, such as fasting or timing. Follow the instructions carefully for an accurate result. If a sample cannot be processed because of its quality, a second kit is sent at no charge.
- Turnaround times for results are estimates, not guarantees.
Cancellations and refunds
- Test orders. An administration fee of £20 applies to every home test kit order. To request a partial refund, email support@edenclinic.co.uk within 24 hours of purchase. A blood test taken in clinic is a clinic appointment, and the appointment terms below apply.
- Clinic appointments. When you book online you choose a date and time and give your details; we check that the appointment is right for you and confirm it by email. You can pay online when you book, at the price shown on the website (for an aesthetic treatment, a booking fee towards the treatment, with the rest paid on the day), or the clinic will arrange payment with you. An appointment cancelled with at least 72 hours' notice is moved to another date, or refunded in full if you have already paid, as you prefer. A cancellation inside 72 hours, or not attending, means the full appointment fee is payable. This policy protects fair access to appointments and the clinician's time.
- Refunds. Refunds go back to the original payment method within 10 working days. Postage is not refundable.
- Promotions. Promotions and discounts can be changed or withdrawn at any time; their detailed terms are given with the offer.
Liability and events outside our control
Eden Clinic, Dr Angela Servis, and our directors, officers, employees and affiliates will not be liable for any actions, claims, losses, damages, liabilities or expenses arising from your use of the website, including indirect, incidental or consequential loss, whether caused by negligence or otherwise. By using the website you agree to indemnify Eden Clinic, Dr Angela Servis and our directors, officers, employees and affiliates against any claim, loss, damage, liability or expense arising from your breach of these terms or your use of the website.
For a test order, our liability is limited to the value of your contract with us. We are not liable for lost or delayed samples, postal problems, or a phlebotomy provider you arranged who was not qualified. Accurate results depend on the sample being handled promptly and the instructions being followed.
We are not liable for delay or non-performance caused by events outside our control. If such a delay lasts more than 30 days you may cancel your order.
Nothing in these terms limits or excludes liability that cannot be limited or excluded by law.
General terms
- Changes to these terms. We may update these terms from time to time. The terms in force when you place an order apply to that order. If you disagree with a change, you may cancel your order.
- Governing law. These terms and any contract with us are governed by the law of England and Wales. Disputes are dealt with by the courts of England and Wales or, for residents of Northern Ireland or Scotland, the courts of their own country.
- Third parties. A contract is between you and us. No other person has any right to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Questions about these terms
Email support@edenclinic.co.uk or call 0333 335 6414, Monday to Friday, and a member of the team will help.