Return Policy

 

We are happy to accept returns for damaged products or if you are unhappy with your product it must be returned sealed and unopened. If you receive faulty or tampered with goods please contact us below before returning so we can have a better understanding of your return. We aim to process returns within 7 working days. Please send all returns RECORDED delivery. We will not cover return delivery costs or be liable for lost returns.



​Customs and shipping policy

Customs in your country - International deliveries need to pass through customs, legal, regulatory and certain practical restrictions may apply. You are responsible for checking with customs before placing an order for international delivery.

If your delivery address is outside the EU please check thresholds and duties for your delivery address before placing an order as costs may be incurred. We will not be liable for import restrictions, any additional taxes, fees or levies or import duty on products. Disposal of products by customs may incur costs for which we are not responsible. It is your responsibility to research the destination country's laws.

We cannot be liable for items held up at customs, delivery depots or local post offices. Please contact us and we will provide you with tracking details.  Deliveries will be attempted twice before being returned to us. 

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To comply with the legislation, you or the persons named on the parcel (if it is a gift), may be required to pay additional taxes, fees or levies or import duty on products. MAKE SURE that you enter the correct delivery address and postcode.

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If the address is entered incorrectly the delivery may be held up. We will not be liable for this. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, The recipient is the importer  and must comply with the laws and regulations of the country.